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Associate Director Home share and Cluster Portfolio

City: Terrace

Added: 24 February 2023


Job Title: Associate Director (Home-share and Cluster Portfolio)

Program: Operations

Classification/ Benchmark match: Non-Union 

Reports to: The Director of Operations 


Job Summary: 


The Associate Director is responsible to ensure organizational effectiveness by providing leadership for the programs financial and operations functions. Working with the leadership team, the position also contributes to the development and implementation of organizational strategies, policies, and practices. 


The Associate Director is responsible for managing the day-to-day operations of their assigned program portfolio areas, in such a manner as to ensure that the organization achieves its strategic objectives through the quality and efficiency of the operations of the programs assigned to the Associate Director. 


TDCSS is currently seeking a candidate to provide leadership and operations oversight within the Residential Services department. The portfolio includes developing and managing day-to-day operations of TDCSS’s Home Share Services program, as well as supporting and monitoring the current home share providers and clients while recruiting and developing the program.  The Associate Director will also be responsible for managing the day-to-day operations of organizations Cluster programs.


TDCSS fosters an environment of continuous learning and a work culture of professional development. To ensure coverage of all TDCSS programs and services, the Associate Director’s responsibilities may be re-allocated to another program portfolio. All employees of TDCSS are expected to continue expanding their expertise, by participating in ongoing professional growth and development activities. 



Key Duties and responsibilities:  

  • Planning, developing, implementing, and evaluation of the overall quality of service delivery of the Home Share program and Cluster Programs
  • Reporting on program outcomes annually and actively participate and lead in progressive quality improvement initiatives.
  • Overseeing the continual improvement of the TDCSS supervisors and staff, through on-going coaching, professional development and education.
  • Engage in performance management, coaching and progressive corrective actions as necessary.
  • Providing orientation, training, work direction and guidance to the Home Share Providers both during on-boarding and throughout their time with TDCSS.
  • Conduct Home Study’s and oversee the selection and screening process of applicants to become home share providers.
  • Initiates, renews and terminates contracts as needed.
  • Manage a caseload of home share providers/clients and cluster clients. Including monitoring for compliance as per CLBC and Northern Health standards and CARF requirements.
  • Act as a resource to staff, clients and caregivers and assist with problem solving.
  • Be familiar and well-rehearsed with positive behavioural support techniques and assist caregivers to put them into practice.
  • Develop professional relationships to work effectively with families, professionals, clients and other members of the community.
  • Travel to clients homes in the community.
  • Keep organized, detailed and confidential records on a database system using clear, professional and subjective language.
  • Be able to express him/ herself clearly, both orally and in writing, to clients, co-workers, families and other professionals.
  • Work well both independently and as part of the team.


Contract Management: 

  • The Associate Director will fully understand the contracts which set out program deliverables and funding associated with the Associate Directors' areas of responsibility. 
  • The Associate Director will participate in program contract development and management activities,and enforce organizational principles of integrity and compliance. 
  • Both Community Living British Columbia and Ministry of Children and Development contracts will be under the Associate Directors' responsibility purview. 


Financial Management:

  • The Associate Director review the organization’s budget for compliance with contract and legal requirements. 
  • The Associate Director will analyze financial information (e.g. revenues, expenditures and cash management) to ensure all operations are within budget. 
  • The Associate Director will identify variances between actual and budgeted financial results at the end of each reporting period and be prepared and able to extrapolate on the reasons for variances, and how they are being managed. 
  • The Associate Director will suggest spending improvements that increase fiscal responsibility and reduce financial expenditures. 


Project Management:

  • The Associate Director will work on special projects as required. 
  • The Associate Director will lead the planning and implementation of projects using a project management framework. 


Quality Assurance:

  • The Associate Director must make sure that all activities within their area of responsibility are monitored, and key performance indicators reported on a regular basis so they can be sure that the objectives will be achieved. If the indications are that things are not going well, they must intervene and decide on actions that will bring everything back on track. 
  • The Associate Director will ensure the Health and safety of the workforce. 
  • Application of the Collective Agreement 
  • The Associate Director ensure all program processes and employee engagement activities are compliant with the collective agreement. 


Professional Development: 

  • The Associate Director will keep current with the trends and developments within the Associate Director’s program areas and general management practices. 
  • The Associate Director will enhance their skills and abilities through continued professional development. 




  • A minimum bachelor’s level of post-secondary education (preferably in social sciences)
  • A minimum of 2 years supervisory experience
  • A minimum of 5 years working experience in the community living sector
  • A combination of the above
  • Ability to work independently.
  • Confidence and competence with being in a leadership role, including directing others and holding others accountable regarding performance and professional conduct.
  • Ability to act decisively in a crisis.
  • Ability to communicate (both orally and written) with clients, parents, staff, management, and other professionals.
  • Strong technical skills: Ability to use Word Processor (Word for Windows, Excel, Sharevision) to record data and produce reports.
  • Successful criminal record check
  • Unrestricted Class 5 B.C Driver’s license




Graduate with 7+ years of experience working in the related services sector

Managed a team for at least 2 years

Class- 5 Driving License

Fully Vaccinated for Covid-19


Accidental Death and Dismemberment;

Life and Dependent Life Insurance;

Long Term Disability;

Short Term Disability

Dental Plan (no dual coverage);

Extended Health Care (no dual coverage);

Employee Assistance Program;

MPP employer contributions (when applicable)